Listening to People replaces the Putting Things Right framework, introducing a two-stage process with mandatory listening discussions and the possibility of redress up to £50,000.
The Welsh Government has announced £4.3m in funding for hospices across Wales alongside landmark commissioning guidance to address inequities in palliative care access.
Average treatment waiting times in Wales have fallen to around 18 weeks following a record eighth consecutive monthly reduction in the waiting list.
First Minister Eluned Morgan has promised to replace Wales' largest hospital as part of a 10-year, £4 billion investment programme if Labour wins the Senedd election.
NHS Wales has recorded its biggest ever monthly waiting list drop with 23,400 fewer people waiting for treatment between October and November, marking the sixth consecutive month of reductions.
Almost 100,000 extra outpatient appointments delivered across Wales by December, with £120m investment tackling waiting times and funding 20,000 cataract operations.
People with urgent medical needs including surgery, transplants and fertility treatment will now have quicker access to weight loss medication tirzepatide on the NHS in Wales.
Ambulance handover delays have fallen to their lowest level since July 2021, with September seeing a 40% reduction and response times improving significantly.
The Senedd has approved the biggest reform to NHS complaints handling in Wales for almost 15 years, replacing "Putting Things Right" with a new "Listening to People" approach that increases redress to £50,000.
Cancer patient forced to spend night on plastic chair in small room at overcrowded Royal Gwent Hospital due to lack of beds and need for isolation.
Hospital staff raise concerns as unauthorised parking in ambulance bays at major North Wales hospitals creates challenges for patient transport and healthcare operations.