Listening to People replaces the Putting Things Right framework, introducing a two-stage process with mandatory listening discussions and the possibility of redress up to £50,000.
Wales hospices to receive £4.3m support package
The Welsh Government has announced £4.3m in funding for hospices across Wales alongside landmark commissioning guidance to address inequities in palliative care access.
NHS Wales waiting times hit lowest level in six years
Average treatment waiting times in Wales have fallen to around 18 weeks following a record eighth consecutive monthly reduction in the waiting list.
Labour pledges £4bn hospital rebuild plan for Wales
First Minister Eluned Morgan has promised to replace Wales’ largest hospital as part of a 10-year, £4 billion investment programme if Labour wins the Senedd election.
NHS Wales achieves record waiting list reduction
NHS Wales has recorded its biggest ever monthly waiting list drop with 23,400 fewer people waiting for treatment between October and November, marking the sixth consecutive month of reductions.
Welsh NHS delivers 100,000 extra appointments by year end
Almost 100,000 extra outpatient appointments delivered across Wales by December, with £120m investment tackling waiting times and funding 20,000 cataract operations.
NHS Wales fast-tracks weight loss drug for urgent cases
People with urgent medical needs including surgery, transplants and fertility treatment will now have quicker access to weight loss medication tirzepatide on the NHS in Wales.
Ambulance delays fall to four-year low in Wales
Ambulance handover delays have fallen to their lowest level since July 2021, with September seeing a 40% reduction and response times improving significantly.
Wales Approves Major NHS Complaints System Overhaul
The Senedd has approved the biggest reform to NHS complaints handling in Wales for almost 15 years, replacing “Putting Things Right” with a new “Listening to People” approach that increases redress to £50,000.
Cancer patient spent night on chair in hospital ‘cupboard’
Cancer patient forced to spend night on plastic chair in small room at overcrowded Royal Gwent Hospital due to lack of beds and need for isolation.
North Wales Hospitals Face Ambulance Bay Parking Crisis
Hospital staff raise concerns as unauthorised parking in ambulance bays at major North Wales hospitals creates challenges for patient transport and healthcare operations.